Shipping Policy

Order processing and shipment Time:

Please note that we require 3 business days on average to fulfil your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! You will be able to see the estimated delivery time for the shipment tier you have selected at check out. Please consider any holidays, natural disasters or pandemics may impact delivery times.

For high-volume orders:

If you plan to place a high-volume order, or your order qualifies for our high-volume shipping tier, we recommend contacting our support team before placing your order. We will review your items and optimize your shipping costs for you. You can reach us via in-store chat or email info@thechaoticgoods.gg.

Shipment Zones:

From 30/03/2026, we are very excited to announce that we can now deliver to Australia!

We are now delivering to:

North America: US, Canada, Mexico
Europe: Italy, France, Germany, Spain
Asia: South Korea, Vietnam, Philippines, Thailand, Indonesia
Oceania: Australia

We are actively working towards increasing our service coverage to more countries, please subscribe to our newsletter to stay tuned for future updates.

Please also note that we are unable to fulfill orders to APO/DPO/FPO or PO Box addresses in any country. For certain remote areas, delivery may not be available, or additional shipping fees may apply. If your address is in a remote area, or you are unsure if your location is covered by our shipping service, please contact us prior to placing your order.

For pre-order items:

We offer two categories of pre-order items, with specific handling rules as follows:

Items to be restocked shortly: Such items are expected to be in stock within an average of 3-5 business days. The approximate processing time required for this type of pre-order item prior to dispatch is specified in the corresponding product description. Please note that if your order includes this type of pre-order item, all items in the order will be shipped together. As a result, the overall processing time for your order may be extended until the pre-order item is ready for dispatch.
Items to be restocked on a specified future date: The exact restock date for such items is indicated in the product description. We strongly advise placing orders for this type of item separately. This recommendation is based on our operational principle of consolidating all items in a single order for shipment to ensure a streamlined delivery experience.

For any uncertainties regarding pre-order placement, shipment arrangements, cost optimization, or delivery time efficiency, please feel free to contact us via in-store chat or at info@thechaoticgoods.gg for further clarification and guidance.

We reserve the right to adjust the above pre-order handling rules in light of operational needs, with updates posted on the product page or platform announcement section.

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.

Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer:

It is the buyer’s responsibility to ensure your shipping address is entered correctly. We recommend providing complete delivery details (including full name, postal code, and all relevant address information) to avoid shipping disruptions. While we prioritize fast order processing and fulfillment, a limited window for address corrections may be available. If you believe you have provided an incorrect shipping address, please contact us immediately at info@thechaoticgoods.gg.

Returns:

By placing an order on The Chaotic Goods, you are responsible for the cost of return shipping back to us. Please refer to our Return and Refund Policy for further information on how to make a return.

Lost/Stolen Packages:

The Chaotic Goods is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at info@thechaoticgoods.gg.

VAT & Tariff Information

We are legally required to charge applicable VAT for your region, and your final product price already reflects this VAT. For tariffs, we strive to provide a seamless shopping experience, and applicable tariffs are also included in your final price. You will not incur additional tax or tariff charges after your order is processed. If you are required to pay additional fees for your package by your local authorities, please contact us for assistance.