FAQ

Are the products you sell authentic?

Yes! We exclusively offer products that are provided by their respective brands and have been officially authorized. We ensure our partnerships solely with brands that we love and support as Gunpla and model building enthusiasts.

Do you ship globally, and how long will it take to get my orders?

We ship to selective countries and your shipping costs will be added at checkout. You can also visit our Shipping Policy page for more information. We also run discounts and promotions all year, so make sure you stay tuned for exclusive deals.

What if I received damaged or incorrect products?

In the event that you receive defective, incorrect or incomplete items, please contact us right away so we can make it right for you. For faster assistance with a return or exchange claim, please email us at info@thechaoticgoods.gg with your order number, contact information and photos documenting possible damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we'll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.

You can also find more information on our Refund and Return Policy page.

Do you charge sales tax, VAT, or tariff?

We are legally required to charge applicable VAT for your region, and your final product price already reflects this VAT.

We understand that concerns about tariffs on your purchases can be frustrating. Rest assured, tariffs are already factored into your shipping cost, so you do not need to take any additional action regarding tariffs. Simply sit back, relax, and look forward to enjoying your products once they arrive. If you are required to pay additional fees for your package by your local authorities, please contact us for assistance.