Return and Refund Policy

At The Chaotic Goods, our main goal is to ensure customer satisfaction with every purchase. We understand that sometimes returns or exchanges may be necessary. If you are unsatisfied with your order, you can apply for request cancellation of the order if it has not yet been shipped, or apply for a return within 14 days of delivery.

Cancellation

You may cancel your order within 48 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment. Please note that we DO NOT accept order cancellation request if the order has been shipped out. 

If a customer wishes to cancel an order that has not yet been shipped, please contact customer service at info@thechaoticgoods.gg. We will do our best to try and assist you promptly and in a timely matter. However, special order (including but not excluding to customised items), marked as shipped and drop shipped items cannot be cancelled after the order is processed. In the event that an item cannot be cancelled, customers are able to return eligible items.

Returns

Please note that shipping charges are non-refundable. Additionally, customers are responsible for covering the shipping costs for returned goods, unless wrong items were shipped or there are product defects. Please contact us at info@thechaoticgoods.gg with the return request within 14 days after delivery of the product. (Note: we will not accept returns without our approval.)

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service for the exact return address before shipping it back. 

You are responsible for the cost of return shipping. Additionally, you must find a logistics company to handle the return of the products. When we receive the item you are returning, we only refund the amount you paid for the item you purchased. Again, we do not refund any shipping costs that may have been applied at the time of purchase or any amounts paid for the return shipping.

We Do Not Accept Returns for the Following:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@thechaoticgoods.gg.

In general, we STRONGLY recommend contacting our Customer Support team via email rather than initiating a chargeback dispute or submitting a PayPal claim if you have an issue. Initiating a chargeback dispute or PayPal claim only prolongs your resolution and virtually eliminates the options we have to assist you.

Please keep in mind that any accounts with pending chargebacks or PayPal claims without contacting us, could result in a permanent suspension of your account.

Sale items (if applicable)

Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges (if applicable)

As we ship our products internationally, there is a possibility that the box may be slightly damaged. We cannot accept exchanges for damaged boxes, we only replace items if they arrived defective or damaged. Thank you for your understanding.

If you receive a damaged or defective product you have 72 hours upon arrival of the product to contact us about the defective unit. You can reach out to us at info@thechaoticgoods.gg.